Refund policy

Return & Refund Policy – Haven Haus

We care about your satisfaction and want to make sure you feel confident shopping with us.

✅ Returns

• We accept returns for items that are damaged, defective, or incorrect within 7 days of delivery.

• Items must be unused, in their original packaging, and include a receipt or proof of purchase.

• We do not accept returns for:

• Buyer’s remorse or change of mind

• Items marked final sale

• Items damaged due to misuse

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

• We recommend using a tracked shipping method for your return.

💳 Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Late or missing refunds? Contact your bank or payment provider before reaching out.

📩 To start a return:

Email us at support@havenhaus.space with your order number and reason for return.